Terms & Conditions
1. About us
This website is operated by HGC Technologies UK Ltd ("HGC", "we", "us"), company number 12489201, VAT number GB368450474, registered at Unit 33, Moor Park Industrial Centre, Tolpits Lane, Watford, WD18 9SP. Contact: info@hgctechnologies.uk, 020 8090 9037.
These terms apply to purchases made through this website. "Consumer" means an individual buying wholly or mainly outside their trade or business. "Trade customer" means a business buying under our reseller/wholesale programme — additional trade terms in section 10 apply.
2. How ordering works
Adding items to your basket and sending an order by email or WhatsApp is an offer to buy, not a completed purchase. A binding contract is formed only when we confirm availability and price in writing and payment has been received. We may decline or correct an order before that point — for example if an item has sold out or a price was displayed in error. If we cannot fulfil an order after you have paid, we will refund you in full without delay.
3. Prices and payment
- Retail prices shown include VAT at 20%. Wholesale prices are shown excluding VAT.
- We accept payment by bank transfer or by a payment link we send you. We never ask for card details over email or WhatsApp message.
- Goods are dispatched after cleared payment.
4. Delivery
We deliver across the UK using a tracked courier service. Orders confirmed and paid on a working day are normally dispatched within 1–2 working days; we will confirm the expected delivery date with your order confirmation. Risk in the goods passes to you on delivery; ownership passes when payment is received in full. If your parcel arrives visibly damaged, please note it with the courier and contact us within 48 hours.
5. Refurbished products and grading
All laptops are professionally refurbished: data-wiped, tested, updated, and cleaned in our Watford facility. They are used devices. Grades below describe cosmetic condition and battery health; they do not affect functionality — every unit is tested and working:
| Grade | Cosmetic condition | Battery health |
|---|---|---|
| NEW | Brand new and sealed, in full manufacturer specification. | New |
| Open Box | New and unused; the box has been opened. Display or surplus stock. | New |
| A | Almost no signs of wear. The body may have very light micro-scratches; the screen is free from scratches. | 80% or above |
| B | Light signs of wear. The body may have light micro-scratches; the screen is free from scratches. | 80% or above |
| C | Signs of wear. The body may have a few visible scratches and dents; the screen may have light scratches. | May be below 80% |
| D | Heavy cosmetic wear — deeper scratches, dents or discolouration. Fully working and sold for function rather than appearance. | May be below 80% |
- Product images may show a representative unit or a manufacturer stock image of the same model. The exact unit you receive is graded for cosmetic condition as described on the listing and may vary within its grade; the image is illustrative of the model, not the individual unit.
- Battery health is measured on every unit using diagnostic software before grading. Batteries are consumable parts: capacity will be below that of a new device and varies by unit. Grades A and B are supplied at 80% health or above. On Grades C and D, battery health may be below 80% and the battery may need replacing.
- Specifications (processor, RAM, storage) are as listed and verified before dispatch.
6. Warranty
Consumer purchases include a 12-month warranty against hardware faults. Full details, and what it does not cover, are in our Returns & Warranty policy. The warranty is in addition to, and does not affect, your statutory rights.
7. Your statutory rights
If you are a consumer, you have rights under the Consumer Rights Act 2015 (goods must be as described, of satisfactory quality and fit for purpose) and a 14-day right to change your mind under the Consumer Contracts Regulations 2013. These are explained in our Returns & Warranty policy. Nothing in these terms limits your statutory rights.
8. Marketing messages
We only send Flash Deals and other marketing by email or WhatsApp if you have opted in. You can unsubscribe at any time by replying "unsubscribe" or contacting us. See our Privacy Notice.
9. Liability
Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded. We are not responsible for loss of data — please ensure your data is backed up before sending any device to us. To consumers, we are responsible for foreseeable loss caused by our breach of these terms. To trade customers, our total liability is limited to the price paid for the goods concerned, and we exclude liability for loss of profit, business or indirect losses.
10. Trade customers
- Wholesale prices exclude VAT and are confirmed per order; quantity pricing is agreed in writing.
- Consumer cancellation rights (14-day cooling-off) do not apply to business purchases.
- Trade orders do not carry a warranty period. Units are sold as tested and working, and each batch ships with a QC report.
- Where units arrive not working, other than through damage in transit, report them on arrival and we will replace or credit them. Any further terms are agreed on the order confirmation.
- Export orders: documentation is provided as agreed; the customer is responsible for import duties and compliance in the destination country.
11. General
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction (consumers resident in Scotland or Northern Ireland may also bring proceedings in their local courts). If any part of these terms is found unenforceable, the rest remains in effect. We may update these terms; the version published at the time of your order applies to it.